RMA 服务

此RMA服务仅适用于从艾瑞斯科技订购产品的客户，请填写此申请表单让我们能够在维修上提供您完整的协助。

RMA or DOA	RMA DOA
RMA Tracking No.
Customer ID
Company Name
E-mail
Contact Person (Name)
Contact Person's E-mail
Telephone	+ - - (ex. +886-2-12345678)
Notice
Apply Date
Product Name (P/N)
Serial No. (S/N)
Error Code	S1 S2 S3 S4 S5 S6 C1 C2 C3 C4 C5 C6 F1 F2 F3 F4 F5 F6 SF1 SF2 SF3 SF4 A1 A2 A3 A4 A5
Please refer below Error Code table
Operation system (OS)
Remark
Detail Failure Symptom Description or Upload Video Files / Damaged Appearance Location Picture

Error Code Table

Note: Hang up = Blue screen or system freeze

System issue (S *)
S1	S2	S3	S4	S5	S6
No Power	No Display	Hang up (Before entering OS)	Hang up (during entering OS)	Hang up (after entering OS)	Auto Reboot
Compatible issue (C *)
C1	C2	C3	C4	C5	C6
Storage Device	Power Source	USB peripheral	Memory Module	Add on cards	Others
Function issue (F *)
F1	F2	F3	F4	F5	F6
Touch	Display	USB peripheral	Ethernet	Express Card	Others
Software/ Firmware issue (SF *)
SF1	SF2	SF3	SF4	SF5	SF6
Driver	Application program	BIOS	Others	-	-
Appearance issue (A *)
A1	A2	A3	A4	A5	A6
Panel / Touch damage	Enclosure / Housing Damage	Connector damage	Cable damage	Others damage	-

Note

• OS : Operation System such as (Windows/ Linux.....).
• If it is a compatible issue, please put relative devices part no. on "Remark column".
• If possible, please share the damaged appearance location picture to enhance analysis turnaround time.
• Please share your detail failure symptom if available. Your assistance is highly appreciated.